(210) 660-4040

Notice of Privacy Practices and Important Privacy Choices

This notice applies to current and former customers. It describes the nonpublic personal information we collect (“data”). It describes how we use, share and protect data. It also offers privacy choices. This notice applies to individuals who obtain or ask about obtaining our products or services from us for personal, family, or household purposes.

Collection of Data

We collect data to provide and administer our products and services. We also collect data for business purposes, such as providing customer service. Other business purposes include reviewing applications and assessing benefits and claims. We also collect data to comply with the law. Examples of data that we may collect are below.

  • We may collect data from your application and related forms. This data may include name, address, date of birth, and Social Security number. It may also include sex, marital status, assets, income and crediting rate or investment option elections.
  • We may collect data about your relationship with us or others. This may consist of products or services purchased, insurance policy history and account balances, payment history and claims history.
  • We may collect data from visitors to our websites. This may consist of data provided through online forms. It may also include data from your devices and site visits, such as online identifiers.

We may also gather data from other sources. These sources may include our affiliates and third parties with whom we have joint marketing arrangements. They may include your insurance agents, insurance support organizations, or other insurers. We may also gather data from government entities.

Sharing and Use of Data

We and our service providers may use your data for business purposes as allowed by law. This includes data use without your express consent if permitted by law. For example, your data may be used to provide and market our products or services to you. This includes processing payments and transactions and maintaining accounts. It also includes operating and supporting websites, applications, and other digital platforms. In addition, your data may be used to conduct research and development. It may also be used to detect, prevent, and respond to fraud, abuse, crime, or to comply with law. Your data may also be used with your consent. We may share your data as allowed or required by law with the parties below.

  • We may share your data with third parties who perform services for us with your consent. Such parties include agents, brokers, brokerage firms, insurers, administrators, and service providers.
  • We will not share your mobile information with third parties for marketing purposes without your explicit consent.
  • We may share your data with other financial services companies with your consent. These companies include banks, insurers and securities brokers or dealers, with whom we have written agreements.
  • We may share your data with nonaffiliated third parties. Data may be shared to comply with a subpoena or legal inquiry or order. It also may be shared to protect ourselves, or others, such as by preventing fraud. Third parties may include government entities.
  • We may provide your data with you or your designee. For example, we may provide data about a transaction to such designee.
  • We may share your data with our affiliates for their everyday business purposes. Such purposes include customer service, account maintenance and other operational purposes. They may also include audits for our affiliates and their agents.
  • We may share your data with our affiliates for marketing purposes. We may share data to market products or services that might be useful to you.
  • You have the right to opt out of receiving SMS messages at any time. To opt out, reply with STOP to any message you receive from us our contact our customer service team at (210)660-4040

How We Protect Your Data

We are committed to protecting your data. We require our employees to comply with security policies and procedures. This includes limiting their data access as needed for their jobs, such as providing services to you. We also maintain other physical, technical, and administrative or procedural safeguards designed to protect your data.

Review of and Access to Your Data

If required by law and upon written request, we will make your data available for your review. (We may limit data we provide to data we can reasonably retrieve and as the law permits.) If you inform us that any data is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute. This statement will be included if and when we share your data.

Contact Us

For any questions about privacy concerns, please contact us at info@fedbenretire.org or call our office at (210)660-4040